Another Bad Washington Post Experience

This morning I once again did not have my newspaper when I got out of bed. It was 30 minutes past when it is supposed to arrive. I used to give it a little more time before reporting it, but I’ve had so many bad experiences with my delivery I report it every time now. I had trouble getting the online account to work so I called the number to make the report. When I put in my telephone number it said my account was inactive and sent me to a real person. Here is what happened:

Me: I tried to report a missing paper and it said my account was inactive.

Them(after I gave them my info): It says here that you called and canceled your subscription yesterday.

Me: Nope. No one from this house did that.

Them: I have a note that you called and canceled and said you were switching to the Baltimore Sun and a refund was sent.

Me: No one from this house called and canceled the subscription.

Them: Let me check – Comes back – I talked to the representative from yesterday and they confirm you called and canceled.

Me(very angry and raising my voice now): That makes no sense. I am telling you I didn’t do that.

Them: Refuses to admit they made a mistake, but claims they reactivated my account.

After verifying I did not receive a refund from the alleged cancellation, I call back and ask to speak to a supervisor.

Me: Goes through the previous call

Them: Tells me a woman called and canceled.

Me: Do you not do any verification before you cancel an account?

Them: Avoids the question, finally apologizes and says they have reactivated my account.

Me: Can you answer my question?

Them: Avoids is again

Me: Please answer my question

Them: Finally says next time they will actually ask questions before canceling my account when a woman calls to do so.

Me: Seems like that should be the policy already.

End call.

I’ve also sent emails to the head of circulation and the head of customer care at the Post as I have their contact information from the last two times I had really poor customer service. I don’t know why I don’t actually cancel the subscription.


Tater’s Weekly Wrap Up 9/1/17

Dogs – I have a dog. I love my dog, but I don’t need to take my dog everywhere with me. I don’t understand why people want to take their dogs everywhere. There are dogs in bars, dogs at outdoor concerts, dogs on vacation and even a Ravens football practice where bringing your dog was encouraged. Why are we doing this? I barely want to take my kids places with me and I don’t have to pick up their poop with a plastic bag. Why would I want to take my dog? I don’t get it.

FLOTUS’s Shoes – I don’t care what shoes the First Lady chose to wear while walking from the White House to the plane to fly to Texas. I’m not a fan of Trump and think he is a disaster as president, but this need to pick on everything his family does is ridiculous. The shoes she wore on the plane mean absolutely nothing. There was an entire article about it in the Post. That’s really, really stupid. I know horrible people said horrible things about the Obama family when he was in office. That does not make it right to pick on the Trump family at all. Take the high road when it comes to the family.

Customer Service – Two instances this week of really bad customer service. My daughter and her friends went through the drive-thru at McDonald’s. The person at the window was not very friendly and when they got home they discovered that the box for the chicken nuggets was filled with tartar sauce packages instead of food. They had to go back to get the nuggets and apparently got free apple pies in apology. Had I been there, the entire order would have been refunded. I’m also once again dealing with poor delivery service with the Washington Post. I still like to read the print edition, but will likely switch to digital because the carrier does not care if I get my paper on time. Delivery is getting more and more inconsistent lately. This happened last year and no one cared until I tracked down the head of customer care on Twitter. Once he was involved it got better. It looks like I might need to talk to him again. Good customer service can be hard to find.

Mini-Career Rant – I managed a one person branch of a library for 19 years. It was in jail, but I still managed it. I did all of the day today, supervised volunteers(inmates) and purchased the collection. No one seems to consider that real management because I didn’t officially supervise a staff and didn’t write evaluations. Somehow writing evaluation is now equated with management and leadership. You can teach anyone to write a decent evaluation. Real leadership is much harder.