For various reasons, I have had reason to experience customer service at a few fast food places recently. Two of those places had customer service fails. One redeemed themselves with a response to my response to the “how did we do” survey. One failed furher by never responding. Burger King My daughter still loves Burger … More Fast Food Customer Service Fails
Most days I still don’t leave my neighborhood. I only leave the house to walk the dog. When I do venture out it is for boring stuff like the grocery store or library. Its a very exciting life. Yesterday, we did leave the house for something a little different. My son just bought a condo … More A Short Tuesday Adventure
I recently downloaded the app for Checkers and Rally because doing so gave me a free burger. We decided to have Checker’s for dinner tonight. The app has the option to order ahead, so while my wife had a break from meetings I got her order and scheduled it for pick up this evening. My … More A Customer Service Story
A lot of people in my Twitter feed have been complaining about coffee shops that do not allow cream and sugar. The general sentiment is that these coffee shops should give the customer what they want. They see snobbery run rampant. What I see is the out of control “the customer is always right” sentiment. … More This Bonus Tater Rant Comes With No Cream or Sugar
I had already been thinking about places and their meaning when I received an email from Fuddruckers telling me that the Annapolis store was closed and if I wanted to stay on the email list I should pick a new location. Normally, an email telling me that a chain restaurant was closed would elicit no … More Losing Your Place
The World's Common Tater 