Tater’s Weekly Wrap Up 9/1/17

Dogs – I have a dog. I love my dog, but I don’t need to take my dog everywhere with me. I don’t understand why people want to take their dogs everywhere. There are dogs in bars, dogs at outdoor concerts, dogs on vacation and even a Ravens football practice where bringing your dog was encouraged. Why are we doing this? I barely want to take my kids places with me and I don’t have to pick up their poop with a plastic bag. Why would I want to take my dog? I don’t get it.

FLOTUS’s Shoes – I don’t care what shoes the First Lady chose to wear while walking from the White House to the plane to fly to Texas. I’m not a fan of Trump and think he is a disaster as president, but this need to pick on everything his family does is ridiculous. The shoes she wore on the plane mean absolutely nothing. There was an entire article about it in the Post. That’s really, really stupid. I know horrible people said horrible things about the Obama family when he was in office. That does not make it right to pick on the Trump family at all. Take the high road when it comes to the family.

Customer Service – Two instances this week of really bad customer service. My daughter and her friends went through the drive-thru at McDonald’s. The person at the window was not very friendly and when they got home they discovered that the box for the chicken nuggets was filled with tartar sauce packages instead of food. They had to go back to get the nuggets and apparently got free apple pies in apology. Had I been there, the entire order would have been refunded. I’m also once again dealing with poor delivery service with the Washington Post. I still like to read the print edition, but will likely switch to digital because the carrier does not care if I get my paper on time. Delivery is getting more and more inconsistent lately. This happened last year and no one cared until I tracked down the head of customer care on Twitter. Once he was involved it got better. It looks like I might need to talk to him again. Good customer service can be hard to find.

Mini-Career Rant – I managed a one person branch of a library for 19 years. It was in jail, but I still managed it. I did all of the day today, supervised volunteers(inmates) and purchased the collection. No one seems to consider that real management because I didn’t officially supervise a staff and didn’t write evaluations. Somehow writing evaluation is now equated with management and leadership. You can teach anyone to write a decent evaluation. Real leadership is much harder.

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Alan and the horrible, no good, very bad Directv DVR

I recently discovered that I can no longer watch the shows I have recorded on my Directv DVR.  It’s not just the current recordings.  It includes recordings from months ago. I also can no longer pause live TV or rewind and watch live TV without the picture freezing.  When this happens, nothing will get me back to live TV except hitting the reset button.  My calls to Directv have done no good.  They have no clue how to fix the problem and have said even a new receiver will have the same problem.  They also claimed to have never heard of such a problem until I looked online and found forums on their own site where people were reporting problems like this TWO YEARS ago.  When I called back and mentioned this, they still claimed that the earliest reported problem was last week. Apparently, they expected me to continue to pay for the service that does not work and wait in hopes that some day they might figure out how to fix it.  After my saying I would not pay for the service if it doesn’t work, they finally agreed to credit my account until the service works again.  This is not the first problem I have had with Directv.  I’ve dealt with rude and clueless customer service representatives before.  Most of the people answering the phones have no knowledge of the basics of Directv service. Most times I call I end up asking to speak to a supervisor.  One time a representative set the phone down while talking to my wife and never came back to the phone. We could hear them in the background, but they would not pick up.  We dealt with all of this because, in general, the service worked well and we could deal with an occasional horrible customer service experience.  Now, though, the service no longer works, and the customer service still sucks.  After nine years as a customer, Directv has finally driven me away. FIOS here we come.