Yesterday, my car started displaying a message that the sync system was shutting down with the engine to save battery. That is a good indication that you probably need a new battery. That seemed like a pretty simple thing to fix. Advanced Auto Parts will do a free battery check and will install the battery … More The Saga of the Car Battery
How have you adapted to the changes brought on by the Covid-19 pandemic? I’m a little late writing today. My dog had a vet appointment at a time that made it difficult for me to get much done beforehand. I rarely pay attention to the daily prompts, but I saw this one today and then … More No Customers Allowed
A bonus post about how lack of communciation skills from a car dealership service department had thrown my last tow Wednesdays out of whack. Last week I had an appointment to take my daughter’s car in for a recall service. There was only one recall on the car. When I booked online I said it … More Today Did Not Go As Planned
I was struggling with what(or if) to write today when I read LA’s post for today and it reminded me of a story from my college days. It must have been close to Christmas or my girlfriend(now wife)’s birthday. I was in the process of trying to get a decent gift for her even though … More A Tale of Two Visits: A Customer Service Fail
I’ve shared some negative customer service stories recently regarding my interactions with Verizon and AT&T. I think both of those isues are resolved, though we have had some billing issues with Verizon’s autopay. I decided today to write about a small, positive customer service experience I had yesterday. My wife shops at Safeway regularly. The … More A Positive Customer Service Story – Starbucks
After finishing the yard work and eating lunch yesterday I embarked on a walk with the dog. My walk is always accompanied by music from Spotify. My three months of free premium Spotify ended last week so I am back needing the internet to listen to my playlist. This is easy when I am around … More The Walk When the Music Died
Until last year, we have gone to at least one baseball game every season. We are Braves fans, so we go to a game when they are in town to play the Nationals. My daughter recently said she wanted to go to a game so we bought tickets. This year we could have chosen to … More My Night at the Baseball Game
Yesterday morning Verizon arrived with our new router. Our upgrade to our Internet and TV is complete. I’m hoping that means it will be a while before I have to deal with their customer service people again. Unfortunately, later that day, another bad customer service experience began. A couple of weeks ago my wife had … More More Bad Customer Service: An AT&T Story
The plan for my return to regular blogging was to do my delayed June in books post today and then a post about my trip tomorrow. That will be pushed back a day so I can write about my experience with Fios support. As I posted before, I returned home from my trip to find … More My Very Bad Experience With Verizon Fios Support
I recently downloaded the app for Checkers and Rally because doing so gave me a free burger. We decided to have Checker’s for dinner tonight. The app has the option to order ahead, so while my wife had a break from meetings I got her order and scheduled it for pick up this evening. My … More A Customer Service Story
The World's Common Tater 