A Positive Customer Service Story – Starbucks

I’ve shared some negative customer service stories recently regarding my interactions with Verizon and AT&T. I think both of those isues are resolved, though we have had some billing issues with Verizon’s autopay. I decided today to write about a small, positive customer service experience I had yesterday. My wife shops at Safeway regularly. The … More A Positive Customer Service Story – Starbucks

Alan and the horrible, no good, very bad Directv DVR

I recently discovered that I can no longer watch the shows I have recorded on my Directv DVR.  It’s not just the current recordings.  It includes recordings from months ago. I also can no longer pause live TV or rewind and watch live TV without the picture freezing.  When this happens, nothing will get me … More Alan and the horrible, no good, very bad Directv DVR