No Customers Allowed

How have you adapted to the changes brought on by the Covid-19 pandemic?

I’m a little late writing today. My dog had a vet appointment at a time that made it difficult for me to get much done beforehand.

I rarely pay attention to the daily prompts, but I saw this one today and then went to a vet where they apparently will never open the lobby to customers again. I arrive, call the number, tell them I’m there for the appointment, and they take the dog in for the appointment while I wait in the car.

I haven’t seen a lot of lingering changes. My wife still mostly works from home. There are masks here and there. Otherwise, life seems to be back to mostly normal.

Except for things like the above.

I went to Einstein Bagels recently because I had a free egg sandwich for my birthday. I took my book and was ready to settle in, eat my sandwich, drink coffee, and read. Turns out, most, if not all Einsteins are now carry out only. No one is allowed to eat inside the restaurant. Coffee is still self-serve and costs what it did when free refills were available, but you can’t be there to refill the coffee.

I’m sure there are other places like my vet and Einsteins that have gone to a “no customers allowed” policy. I’m not a fan.

It’s much better for me to be in the vet’s office with my pet so the vet can talk to me about things. When they scoop the animal up and I sit in the car, I have no idea what they are seeing or doing.

I’m sure Einsteins will lose business because a lot of the people I used to see at the one near work were there several days a week to read, chat with friends, etc. while drinking coffee. If you can’t be inside the store, they have no reason to be there. The bagels are good but there are other places you can go and enjoy your time and not be expected to eat in your car.

They say it is an efficiency thing, but I think they just like the money they save by reducing staff. Time will tell if that works or if the savings don’t match the money lost from alienating customers.


8 thoughts on “No Customers Allowed

  1. My vet used to do the wait in the car thing, but they’ve long since opened up the lobby because of the reason you wrote about. People like to talk to their vets. I totally understood when we were in the middle of the pandemic, but we’re not anymore, so don’t know why your vet is still doing it.

    Liked by 1 person

  2. When my daughter was working remotely in our home, her pug Waffles needed emergency vet care for eating poisonous berries one day and two pounds of raw pork and styrofoam another day. Ugh. No vets would take a new patient. She ended up sitting at the emergency vet in her car for hours.

    Liked by 1 person

  3. My dog somehow hurt his back decent 2020 & our vet’s staff wouldn’t let us take him in until 2:30 became the vet doesn’t take regular appointments before 1 pm so we ended up in the emerald and we had to wait outside not knowing what was happening with our baby.

    Liked by 1 person

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s