This morning I once again did not have my newspaper when I got out of bed. It was 30 minutes past when it is supposed to arrive. I used to give it a little more time before reporting it, but I’ve had so many bad experiences with my delivery I report it every time now. I had trouble getting the online account to work so I called the number to make the report. When I put in my telephone number it said my account was inactive and sent me to a real person. Here is what happened:
Me: I tried to report a missing paper and it said my account was inactive.
Them(after I gave them my info): It says here that you called and canceled your subscription yesterday.
Me: Nope. No one from this house did that.
Them: I have a note that you called and canceled and said you were switching to the Baltimore Sun and a refund was sent.
Me: No one from this house called and canceled the subscription.
Them: Let me check – Comes back – I talked to the representative from yesterday and they confirm you called and canceled.
Me(very angry and raising my voice now): That makes no sense. I am telling you I didn’t do that.
Them: Refuses to admit they made a mistake, but claims they reactivated my account.
After verifying I did not receive a refund from the alleged cancellation, I call back and ask to speak to a supervisor.
Me: Goes through the previous call
Them: Tells me a woman called and canceled.
Me: Do you not do any verification before you cancel an account?
Them: Avoids the question, finally apologizes and says they have reactivated my account.
Me: Can you answer my question?
Them: Avoids is again
Me: Please answer my question
Them: Finally says next time they will actually ask questions before canceling my account when a woman calls to do so.
Me: Seems like that should be the policy already.
End call.
I’ve also sent emails to the head of circulation and the head of customer care at the Post as I have their contact information from the last two times I had really poor customer service. I don’t know why I don’t actually cancel the subscription.
I don’t know why I don’t actually cancel the subscription.
Because your alternative is the Baltimore Sun?
LikeLiked by 1 person
True. There are no good alternates. I sometimes consider going digital only so I don’t have to deal with the delivery issues, but I still like the physical paper.
LikeLiked by 1 person
Cancel and go digital.
LikeLike
I should. I just really like having the physical paper for some reason
LikeLike
So, do you think your delivery person is the one who called and canceled on your behalf, so they wouldn’t get in trouble anymore for messing up your delivery? 🤔
LikeLike
That thought crossed my mind and the more the department refuses to address my concerns about someone canceling my account without my knowledge the more I suspect it might be true.
LikeLike