I recently called a government agency with a complaint. The basic complaint boiled down to “I don’t think the person who is supposed to be providing this service is actually providing the service regularly”. Three days later I get a voice mail response. The agency’s way of handling the complaint? According to the call, they went to the person and said “Someone said you might not be doing your job. Is this true?” The person obviously responded with “no” and then they called me to say that I’m obviously a liar because this exhausting investigation turned up no proof that there is a problem. Must be nice to be in a position where the “customer” has no options to take their business elsewhere.