I am approaching the end of my original Verizon FIOS contract. I called today to see if I could lock in a new contract at a decent price so I won’t have to deal with a $40 a month increase in my bill. I was told the have nothing to offer me at this time. New customers, however, can lock in a two year contract for less than I am currently paying. I’m not asking for that deal, though it would be nice. I just don’t want to pay over $400 a year more for my service. Unfortunately, they don’t care enough about existing customers to do anything. I guess they think I will think it is worth the money to not switch services. I love Verizon FIOS until I have to call the customer service department about things like this.
They are not alone. I had Directv for years. I would consistently see new services being offered to new customers for free, but that I as an existing customer had to pay quite a bit to get. Finally, when my box died, I used that as an excuse to move in to Verizon only to discover the same apathy towards their existing customers. All they care about are the shiny new customers. Perhaps I should see what other companies are offering if I switch.