Alan and the horrible, no good, very bad Directv DVR

I recently discovered that I can no longer watch the shows I have recorded on my Directv DVR.  It’s not just the current recordings.  It includes recordings from months ago. I also can no longer pause live TV or rewind and watch live TV without the picture freezing.  When this happens, nothing will get me back to live TV except hitting the reset button.  My calls to Directv have done no good.  They have no clue how to fix the problem and have said even a new receiver will have the same problem.  They also claimed to have never heard of such a problem until I looked online and found forums on their own site where people were reporting problems like this TWO YEARS ago.  When I called back and mentioned this, they still claimed that the earliest reported problem was last week. Apparently, they expected me to continue to pay for the service that does not work and wait in hopes that some day they might figure out how to fix it.  After my saying I would not pay for the service if it doesn’t work, they finally agreed to credit my account until the service works again.  This is not the first problem I have had with Directv.  I’ve dealt with rude and clueless customer service representatives before.  Most of the people answering the phones have no knowledge of the basics of Directv service. Most times I call I end up asking to speak to a supervisor.  One time a representative set the phone down while talking to my wife and never came back to the phone. We could hear them in the background, but they would not pick up.  We dealt with all of this because, in general, the service worked well and we could deal with an occasional horrible customer service experience.  Now, though, the service no longer works, and the customer service still sucks.  After nine years as a customer, Directv has finally driven me away. FIOS here we come.

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